Shipping & Refunds/Returns
Free Shipping on orders of $39.00 or more via USPS First Class. No coupon codes are necessary. Currently, we ship to all 50 states & APO/FPO addresses. At this time, we do not offer international shipping.
My package shows delivered, but I did not receive it.
Unfortunately, we are not responsible for packages once they have been scanned in by USPS or UPS. Please check with your mail carrier to see if package was actually delivered. Also, sign up with Informed Delivery for Images of items delivered. Clink link to sign up today Informed Delivery (usps.com)
At Shea BODYWORKS, we are very confident in the quality and freshness of our skin care products and know that you will enjoy using them. If for some reason you are not happy with our products, we will gladly refund your money minus shipping or exchange the product within 15 days of purchase. We stand behind all of our products and customers are our number one priority.
If you need to ship back a product, please mail the item along with order number to: Shea BODYWORKS/Simply Saidah's LLC, 4000 west 106th Street, Ste. 125-130, Carmel, Indiana 46032
Shea Butter has a very low melting point, so if you receive our product in the warm months in a slightly soft or melted state, place jar in a cool place until it returns to its solid state. Also, the performance of the product will not be affected by its appearance.